A focus on customer service. New online training program teaches travel industry how to serve lesbian and gay customers.

Community Editor — Mon, 14 Jan 2008 04:09:10 -0800

The gay travel and tourism industry has never been hotter. Worth billions annually, more hotels, tour operators, travel agents and destinations now actively target gay and lesbian travelers.

But many gay travelers worry that they may experience customer service levels that can be tainted by discomfort - or homophobia - when traveling.

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A focus on customer service. New online training program teaches travel industry how to serve lesbian and gay customers.